We reserve your appointment just for you and request a 48 hour business day notice if you need to skip or reschedule your cleaning. Call the office and let us take care of the rest. This allows us time to reassign your technician to another client to ensure she/he receives the pay she/he depends upon. If we receive less than a 2 business day notice or we can’t access your home, it may be necessary for us to charge you a minimum cancellation fee of 50% of your cleaning.
Skipped cleanings will be assessed an additional fee and due at the time of the next cleaning in the amount of $15 for weekly, $30 for biweekly and $50 for monthly service schedules. When a cleaning is skipped our employees must work harder and longer on the next cleaning. A weekly has now become a biweekly, a biweekly a monthly, etc. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the clients request are considered a skip and subject to the additional fee.