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Frequently Asked Questions

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Frequently Asked Questions2019-10-29T07:00:40-07:00
What areas do you service?2020-07-24T08:35:21-07:00

We serve parts of Jefferson County and North Kitsap County including the communities of Chimacum, Discovery Bay, Kingston, Marrowstone, Port Gamble, Port Hadlock, Port Ludlow, Port Townsend, and Poulsbo.

Are you insured and bonded?2020-11-23T06:08:06-08:00

Yes!  Licensed, bonded and insured for your protection.

What is your hourly rate?2020-11-23T06:19:20-08:00

Our estimates are based primarily on your square footage. While we train our technicians to provide the same standard of service in every home, they all work at varying efficiency levels. We charge a flat rate to keep our pricing fair and predictable for our clients. Whether your technician takes an hour forty five to complete the job or two and a half hours, your rate will be the same. Over time, your rate may increase – that is due to the increased cost of doing business and you will be notified well in advance should a rate increase occur.

How should I prepare for my cleaning?2020-11-23T06:19:53-08:00

Please do not clean before the cleaner comes – that is what you are paying us to do. But do prepare! Get the most of our your cleaning service and limit damage or loss by doing the following things before we arrive: Get the dishes done, pick up the clutter, pick up and stow important documents and small valuables that can easily be wiped off a counter or sucked up in a vacuum and check your house for improperly installed items that may trip up our technicians.

Will I have the same technician?2020-11-23T06:20:37-08:00

Weekly and Biweekly Clients are scheduled for the same day at the same time with the same technician to the extent humanly possible. We do our best and appreciate your understanding and flexibility when scheduling adjustments are unavoidable.

Monthly Clients are guaranteed a service every fourth week. Monthly services are scheduled around weekly and biweekly services, so the day, time and technician are all subject to change. Clients who prefer more consistency in their scheduling are invited to increase their service frequency at any time.

Should I be home during my cleaning?2019-10-29T06:57:02-07:00

That’s solely up to you but unnecessary. We are more than happy to sparkle for you when you’re not home. Just be sure to leave a hide-a-key, give us a key-code, or leave the door unlocked so we can still gain entry.

What if I’m not satisfied?2020-11-23T06:20:58-08:00

We offer a 100% satisfaction guarantee. For one time and initial services we will complete a walk through with you to confirm your satisfaction prior to our technician’s departure. For recurring services, we will return within 24 hours to address areas that did not meet your expectations for satisfactory service as needed. We do not offer refunds.

How do I pay for services?2020-11-23T06:21:57-08:00

Residential Clients: Payment is due at the time the service is rendered. We accept credit/debit cards and cash. Credit cards are charged the day of service.

Commercial Clients: Payment is due monthly on the day of the first cleaning for all services scheduled for that month. We accept credit/debit cards and can accept checks when arranged in advance through our office.

Do you work on the weekend?2020-11-23T06:24:16-08:00

Our technicians are our most valuable assets.  We do not work nights or weekends in order to allow time for them to spend with their families, rest and relax.

What happens if my cleaning falls on a holiday?2020-11-23T06:24:55-08:00

We observe the following holidays: Christmas Day, New Year’s Day, Memorial Day, Labor Day and Thanksgiving.  If your regular cleaning is scheduled for a holiday when we are closed, we will reschedule your service as close to the usual service day/time as possible.

What if I have to skip or reschedule my service?2020-02-05T12:24:12-08:00

We reserve your appointment just for you and request a 48 hour business day notice if you need to skip or reschedule your cleaning.  Call the office and let us take care of the rest. This allows us time to reassign your technician to another client to ensure she/he receives the pay she/he depends upon.  If we receive less than a 2 business day notice or we can’t access your home, it may be necessary for us to charge you a minimum cancellation fee of 50% of your cleaning.

Skipped cleanings will be assessed an additional fee and due at the time of the next cleaning in the amount of $15 for weekly, $30 for biweekly and $50 for monthly service schedules. When a cleaning is skipped our employees must work harder and longer on the next cleaning.  A weekly has now become a biweekly, a biweekly a monthly, etc. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the clients request are considered a skip and subject to the additional fee.

What if I want to cancel service?2019-10-29T06:58:57-07:00

We are sorry to see you go but understand. We reserve your appointment just for you and request a 7 business day notice if you need to cancel your cleaning services. This allows us time to reassign your technician to another client to ensure she/he receives the pay she/he depends upon. If we receive less than a 7 business day notice, we do charge the full flat cleaning rate.

What should I do with my pets during the time of my cleaning?2020-11-23T06:28:04-08:00

We are a pet friendly company, and we love them!  Please secure any dog that may be a threat (real or perceived) to your cleaner or their ability to do their work.  As a general rule, our cleaners are not allowed to clean up pet messes or empty cat litter boxes.

Do you provide the cleaning supplies?2020-11-23T06:28:37-08:00

We bring (almost) everything.  To reduce cross contamination between homes, we ask our Clients to provide toilet brushes for every bathroom, two double sided soft sponges (no scratchy sides) for kitchen and bathrooms, and an inexpensive duster for exclusive use in your home.

What if something breaks or gets damaged during my cleaning?2019-10-29T06:59:36-07:00

Don’t worry, we’ve got it covered! This is where being licensed, insured and bonded come in handy. If we are the cause of damage or breakage we will leave you a note informing you about what was broken and the office will follow up with you to make things right.

Should I tip my cleaning technician?2020-11-23T06:28:55-08:00

While tips are not expected, they are greatly appreciated!  If you would like to tip your technician, the preferred method is cash, though we are happy to accept credit/debit card tips over the phone as well.

Do you pay for referrals?2019-10-29T06:59:59-07:00

Yes! Our best referrals are from our best clients. You will receive $25 off your next service when you refer a friend who books a recurring 3+ month service or a Deep Cleaning with us. It is the greatest compliment we can receive.

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