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Frequently Asked Questions

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Frequently Asked Questions2019-10-29T07:00:40-07:00
What areas do you service?2020-07-24T08:35:21-07:00

We serve parts of Jefferson County and North Kitsap County including the communities of Chimacum, Discovery Bay, Kingston, Marrowstone, Port Gamble, Port Hadlock, Port Ludlow, Port Townsend, and Poulsbo.

Are you insured and bonded?2019-10-29T06:58:05-07:00

You betcha. We are also licensed for your protection as well.

Do you charge by the hour?2019-10-29T06:57:41-07:00

Believe it or not we do not charge by the hour since our philosophy is to keep our rates fair. We charge by the job and it is a flat rate.

Should I prepare for my cleaning?2019-10-29T06:57:28-07:00

Yes but please do not go overboard. All we ask is that you pick up your personal items off the floor, like clothes or dog toys, keep your counter-tops free from clutter, such as dishes, you know things like that. Don’t clean your entire home in preparation for our arrival, that’s our job.

Will I have the same technician?2019-10-29T06:57:16-07:00

It depends on which recurring service you choose. Unfortunately monthly (every 4 week) clients do not get the option to choose their technician, however biweekly and weekly clients do.

Should I be home during my cleaning?2019-10-29T06:57:02-07:00

That’s solely up to you but unnecessary. We are more than happy to sparkle for you when you’re not home. Just be sure to leave a hide-a-key, give us a key-code, or leave the door unlocked so we can still gain entry.

What if I’m not satisfied?2019-10-29T06:56:47-07:00

We can’t win them all and we understand that. What we offer is a 100% customer satisfaction guarantee, which translates to our cleaning technicians returning to your home within 24 hours to fix whatever was missed or preventing you from being 100% satisfied. Be aware that we do not offer refunds on our services.

What forms of payments do you accept and when do I pay for my services?2019-10-29T06:56:28-07:00

We accept all major credit cards and debit. It is safer and more convenient. Unfortunately we have terminated the use of cash or checks.

Do you work on the weekend?2019-10-29T06:56:12-07:00

As of right now we do not work on the weekends. We highly value our techs in the field and want to ensure that they have time off from work to decompress and relax.

What happens if my cleaning falls on a holiday?2019-10-29T06:55:59-07:00

We will reschedule your appointment if it falls on a holiday.

What if I have to skip or reschedule my service?2020-02-05T12:24:12-08:00

We reserve your appointment just for you and request a 48 hour business day notice if you need to skip or reschedule your cleaning.  Call the office and let us take care of the rest. This allows us time to reassign your technician to another client to ensure she/he receives the pay she/he depends upon.  If we receive less than a 2 business day notice or we can’t access your home, it may be necessary for us to charge you a minimum cancellation fee of 50% of your cleaning.

Skipped cleanings will be assessed an additional fee and due at the time of the next cleaning in the amount of $15 for weekly, $30 for biweekly and $50 for monthly service schedules. When a cleaning is skipped our employees must work harder and longer on the next cleaning.  A weekly has now become a biweekly, a biweekly a monthly, etc. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the clients request are considered a skip and subject to the additional fee.

What if I want to cancel service?2019-10-29T06:58:57-07:00

We are sorry to see you go but understand. We reserve your appointment just for you and request a 7 business day notice if you need to cancel your cleaning services. This allows us time to reassign your technician to another client to ensure she/he receives the pay she/he depends upon. If we receive less than a 7 business day notice, we do charge the full flat cleaning rate.

What should I do with my pets during the time of my cleaning?2019-10-29T06:59:12-07:00

We are a pet friendly company and love interacting with your furbabies. Please keep in mind that we want to ensure the safety of our technicians, so if your pet is showing signs of aggression we ask that they be separated from our technician.

Do you provide the cleaning supplies?2020-07-24T08:37:36-07:00

Most all! We ask to use your personal vacuum when you have a pet to prevent cross contamination from homes. We also ask that you provide toilet brushes, two soft-sided sponges and a reusable duster.

What if something breaks or gets damaged during my cleaning?2019-10-29T06:59:36-07:00

Don’t worry, we’ve got it covered! This is where being licensed, insured and bonded come in handy. If we are the cause of damage or breakage we will leave you a note informing you about what was broken and the office will follow up with you to make things right.

Should I tip my cleaning technician?2019-10-29T06:59:48-07:00

It is not necessary but definitely appreciated for excellent service!

Do you pay for referrals?2019-10-29T06:59:59-07:00

Yes! Our best referrals are from our best clients. You will receive $25 off your next service when you refer a friend who books a recurring 3+ month service or a Deep Cleaning with us. It is the greatest compliment we can receive.

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